Penguin Birthday Backdrop 5x3 FT

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@partychildrens.com or go to your account and click manage orders select order for return and click request return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@partychildrens.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns for gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Policy

Shipping Policy for PartyChildrens
Welcome to PartyChildrens, where we make every celebration memorable with our unique and vibrant party decorations. We understand that getting your party decorations on time is crucial for your event planning, and we are committed to providing fast and reliable shipping services.
Processing Times: All orders are processed within 1-2 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs:
Standard Shipping: 3-5 business days Expedited Shipping: 2-4 business days
Delivery delays can occasionally occur, especially during holiday seasons.
For all orders over $20 free shipping.
Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes: PartyChildrens is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).